1. Information We Collect

Urban Repair Service values your privacy. We collect limited personal information necessary to deliver effective repair services:

• Personal Information: Your name, contact number, email address, and service location provided via contact forms or service requests.
• Service Request Data: Details related to appliance or repair issues, preferred appointment times, and service history.
• Device & Usage Data: Anonymous data like IP address, browser type, and time spent on our website to improve user experience.

2. How We Use Your Information

The information collected is used for the following purposes:

• To respond to your service requests and inquiries.
• To schedule and manage repair appointments.
• To provide updates, confirmations, and customer service.
• To enhance our website and service quality.
• For marketing (only with your consent) and analytics purposes.

3. Data Protection & Security

We implement strong technical and administrative safeguards to protect your personal data. This includes secure servers, data encryption, and restricted access. However, no system can be completely secure, and we urge users to take personal precautions when sharing information online.

4. Sharing of Information

Your personal information is kept strictly confidential. We do not sell or rent your data. We may share information with trusted partners (e.g., payment processors or technicians) only as necessary to complete your requested services. All such partners are contractually bound to protect your privacy.

5. Use of Cookies

Our website uses cookies to personalize content and analyze site traffic. Cookies help us understand how users interact with our website so we can improve performance and functionality. You can manage cookie preferences in your browser settings.

6. Third-Party Tools & Advertising

We may use Google Ads or similar platforms to promote our services. These tools may collect anonymous user data (such as location, browsing history) for ad targeting and analytics. No personal identification information is shared without your explicit consent.

7. Your Privacy Rights

Under applicable laws, you have the right to:

• Access the data we hold about you.
• Request corrections to inaccurate or outdated information.
• Request deletion of your personal data (subject to service history and legal requirements).
• Withdraw consent for marketing communications at any time.

8. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services or legal obligations. Updated versions will be posted here with a revised effective date. Please check this page periodically.

*Last Updated: November 20, 2025

9. Contact Us

If you have questions, feedback, or concerns about this policy or your personal data, please reach out to us: